Clickatell’s latest Chat Commerce Trends Report found 95% of consumers desire a personalized experience in chat for booking updates, especially for flight delays, late check-ins, and upgrades Clickatell, the CPaaS innovator and Chat Commerce leader, today revealed the results of its latest Chat Commerce Trends Report: Travel Edition, which uncovers new insights about how today’s consumers…

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Clickatell’s latest Chat Commerce Trends Report found 95% of consumers desire a personalized experience in chat for booking updates, especially for flight delays, late check-ins, and upgrades Clickatell, the CPaaS innovator and Chat Commerce leader, today revealed the results of its latest Chat Commerce Trends Report.
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